Name
Address
Phone No.
Email
__________________________________________________________________________
PROFILE
A dynamic, resourceful and industrious Call Center Agent with
excellent communication and customer service skills and a broad
range of expertise in administration, data management and office
organization gained primarily via exemplary service in a call
center.
CAREER AND ACHIEVEMENTS TO DATE
Jul 2004 - Present Call Center Agent
ISI relearning Solutions
Responsibilities
- Ensuring effective and accurate maintenance of database.
- Compiling, organizing and managing documents and files.
- Entrusted with assisting assessors with important files.
- Consistently provided the highest standards of service.
- Helped streamline filing system to improve efficiency.
- Exemplary work, attendance, and timekeeping record.
QUALIFICATIONS
- High School Diploma
SKILLS
- Excellent office administration skills.
- Excellent interpersonal and communication skills.
- Excellent customer service skills.
- Expert knowledge of regulations such as data protection, etc.
- Excellent sales and negotiation skills.
- Strong IT skills: Expertise in numerous office packages.
- Strong organizational skills and attention to detail.
- Natural ability to work both alone or as part of a team.
- Strong analytical and problem-solving skills.
- Strong multitasking skills.
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