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PROFILE

Highly efficient, dedicated and industrious Store Manager with strong interpersonal, training and communication skills and a broad range of sales and management expertise gained via exemplary and loyal service for busy stores.

A proactive achiever with a passion to deliver and extensive customer service and retail skills, and the natural ability and tools to define goals and motivate teams using clear precise terms.

An innovative, confident and resourceful professional, with extensive organizational expertise, and proven ability to multitask, meet deadlines, surpass targets and deliver results regardless of pressure.


CAREER AND ACHIEVEMENTS TO DATE

Store Manager (Jun 2003 - Present)
Fusion
Harvard Street

Responsibilities
- In overall charge of busy store operations.
- Hiring, training, and motivating employees.
- Budget management, sales forecasting and working with P&L.
- Cash and finance control and management.
- Organising staff schedules and training.
- Managing staff and customer queries.
- Managing and maintaining high team performance standards.

Key Achievements
- Consistently provided the highest standards of customer service.
- Consistently achieved 20% growth rate.
- Achieved all budget targets on sales and wages.
- Instilled a positive & enthusiastic approach to work through motivation.
- Provided key recommendations to management to improve red areas.
- Achieved all targets by successfully prioritising workloads.
- Ensured compliance with all company policy, regulations and procedures.
- Helped streamline induction and train and mentor new staff.
- Exemplary work, attendance, and timekeeping record.
- Devised and implemented cost-effective plans to cut costs.
- Consistently achieved or surpassed personal targets within deadline.
- Achieved rapid rise and significant promotions.
- Excellent client rapport and 100% satisfied clients.

Store Manager (July 1997 - May 2003)
Hyde Stores
London

Key Achievements
- Successfully managed the entire day-to-day operations of the busy store.
- Helped streamline induction processes.
- Commended for ensuring wage control within budgetary constraints.
- Successfully ensured record profits and consistent sales growth.
- Entrusted with efficiently managing banking and cash transactions.
- Consistently managed orders.
- Streamlined store operations to improve their effectiveness and efficiency.
- Provided multi-faceted, quality support to all customers.
- Devised and implemented cost-effective plans to cut costs.
- Achieved numerous promotions due to high levels of efficiency.


QUALIFICATIONS

University of London (Sep 1990 - Jul 1993)
- Degree in Humanities


SKILLS

- Excellent management, training and motivational skills.
- Extensive coffee store management experience and expertise.
- Strong financial, budgeting and accounting skills.
- Strong planning, analytical and reporting skills.
- Excellent sales, marketing and promotional skills.
- Strong organisational skills and attention to detail.
- Natural flair and ability to work on own initiative or as part of team.
- Natural ability and flair to manage multiple projects simultaneously.
- Excellent customer service skills.
- Strong IT skills.