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JESSE KENDALL
123 Elrn Street | Charlotte, NC 28207 | Home: 704.555.5555 | Mobile: 704.444.4444 |
E-mail: JKendall@notmail.com
BANK TELLER/CUSTOMER RELATIONSHIP
MANAGEMENT
Detailed and highly numerate professional interested in applying
analytical and client management skills within a banking
environment. Provided exceptional levels of customer service and
processed accurate and timely transactions for customers while a
Senior Teller / CSA at the Bank Rhode Island. Knowledgeable
regarding banking products and services. Regarded for accuracy,
commitment, and the ability to manage multiple tasks
simultaneously. Strong interpersonal communications skills;
interact with people from diverse professional and cultural
background in a courteous manner. Core skills also include:
- Payroll & Inventory Management
- Staff Management & Leadership
- Financial Principles & Practices
- Organizational Skills
- Research & Analytical Skills
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- Checking & Savings Account
Management
- Resource Planning & Scheduling
- Small Business Banking
- Inventory Management
- Computer Proficiency
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PROFESSIONAL EXPERIENCE
ABC BANK - Senior Teller /
CSA, Charlotte, NC, 20xx-20xx
Opened and closed the branch.
Maintained the vault and associated security procedures. Opened
new accounts and handled account maintenance. Organized and
removed files that had been held in the branch for too long.
Implemented a branch cash journal to determine trends associated
with branch cash needs to monitor and maintain branch limits.
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Maintained the ATM. Conducted monthly and bimonthly audits for
review by the Branch Manager.
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Followed bank policies and
procedures, and applied a high degree of accuracy
to process transactions in a timely manner. Ensured
exceptional levels of customer service were met and
maintained.
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Trained the Retail Sales
Associate to run the teller line. Made certain that
schedules were maintained at the main branch on Saturdays.
BCD CREDIT UNION - Assistant Head
Teller, Charlotte, NC, 20xx-20xx
Built a rapport with credit
union customers and internal staff. Trained new hires and
supervised the teller line. Selected as the branch mentor for
all new hires.
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Supervised four tellers and ensured ongoing
maintenance and compliance with Credit Union guidelines.
Balanced the cash drawer, two ATMs, and the main cash vault on a
daily basis. Achieved a 97% teller balancing average.
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Served as the key point of
contact for teller
questions and troubleshooting in
the absence of the head teller. Trained new hires;
identified and rectified balancing errors.
CDE NATIONAL BANK - Bank Teller, Charlotte, NC, 20xx-20xx
Managed
customer transactions; processed sales referrals, and promoted
bank services and products. Consistently provided outstanding
customer service. Developed fliers to promote new and existing
products.
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Selected to serve as Lead
Teller; trusted with situations requiring
high-level problem-solving and decision-making abilities.
Trained new tellers on bank procedures and sales techniques.
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Earned Sales Star Award
after three months and
maintained this level while pursuing college degree.
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Awarded
company stock and cash bonuses for outstanding performance.
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