|
DONNA KIM
#2 Berkshire Drive ~ Terre
Haute, Indiana 47809
812.555.1212,
support@resumeedge.com
Qualifications
Enterprising business student with
high GPA, growing professional experience, and desire to move
into consulting and investment banking. Professional
achievements include developing marketing campaigns,
streamlining procedures, researching corporate strategy, and
managing staff. Reduced salary expenses by 14% in MDDT Call
Center. Received Outstanding Performance and Human Relations
Awards at Dale Carnegie Training. Fluent in verbal and written
English, Cantonese, and Mandarin. Technical proficiency includes
MS Word, Excel, PowerPoint, FrontPage, SPSS, and HTML.
EDUCATION
INDIANA STATE UNIVERSITY, Terre
Haute, Indiana
Bachelor of Science in
Business Administration, expected 2004
ACADEMIC & PROFESSIONAL EXPERIENCE
ITMT UNIVERSITY, Terre Haute, Indiana,
2001 - Present
Research Assistant, Corporate
Strategy and International Business (2001 - Present)
-
Explore firm attributes and
market-specific factors influencing globalization process of
Taco Tico corporation.
-
Charted Taco Tico's expansion into
Asia by analyzing global franchising industry in eight Asian
countries, including Japan and China.
-
Researched expansion patterns and
governance mechanisms of other globalizing franchises.
International Academic Peer
Advisor, College of Literature, Science, and the Arts (Summer
2001)
-
Conducted panel for 150 international
students; lectured on American culture, successful study
habits, and access to university resources.
-
Educated academic advisors on ways to
help international students overcome cultural and learning
challenges.
-
Advised 50 students on selecting
courses, achieving academic goals, and managing time.
ALL TALK RADIO,
Terre Haute, Indiana, 2000 - Present
Vice President of Marketing
-
Increased audience of student-run
radio station 40% by establishing 13-member marketing
department.
-
Developed publicity and promotional
campaigns to support market initiatives.
-
Researched and analyzed business
opportunity by evaluating target segments, market entry, and
profitability.
-
Networked with 30 colleges in North
American and Asia.
MDDT CALL
CENTER, Hong Kong, China, 2001
Intern (Summer), Credit Card
Operations
-
Implemented capacity plan to minimize
Call Center workforce for fourth-largest bank in Hong Kong.
-
Streamlined customer service by
modifying 30 user guides, procedures, and instructions.
-
Constructed model to compute customer
service officers' shift hours and compensation schemes under
various CRM models.
-
Generated market initiatives by
comparing card product-features and Interactive Voice
Response (IVR) systems of 14 market players.
-
Entered and retrieved transactions in
test-run of CardLink system using program such as User
Acceptance Test (UAT) and System Integration Test (SIT).
Additional Accomplishments: Student Resolution
Panelist, LS&A Appointed Member ~ Troop Instructor for Girl
Scouts of America
|
