JOHN DOE, PAGE 2

COMMISSIONER / CEO, 1994 - 1996
CITY OF NEWARK, DEPARTMENT OF YOUTH SERVICES, NEWARK, NJ
As member of Mayor's cabinet, managed major city agency overseeing the funding and operations of 850 community-based organizations serving over 1 million inner-city youths. Developed and tracked $150 million budget. Challenged to turnaround troubled agency to improve performance and reduce funding requirements. Led a private-sector approach to operations driving accountability and utilization of proven business practices.

Notable Accomplishments:

• Revamped entire department bringing in all new Commissioner. Redesigned internal procedures and controls to track contract development and vendor payments. Established Key Performance Indicators for all operating departments. Introduced numerous managerial/operational improvements including computerized production of backlog reports, staff cross-training and resource redeployment.

• Conducted internal audits to identify systemic problems. Personally visited and evaluated majority of programs eliminating poor performers. Assigned accountability to each Deputy Commissioner/ Director for quality and to ensure adherence to new standards and policies.

• Setup new agency payment processing system to tighten cash management and reduced payments from 90 to 5 days allowing all agencies to continue operations without disruption.

• Significantly enhanced the RFP process raising the bar on agency standards and qualifications and developing better qualified pool of Community Based Organizations.

• Initiated first-ever "City Serve Awards" providing recognition and motivation to youth service participants.

ASSISTANT VICE PRESIDENT / OPERATIONS MANAGER, 1986 - 1994
CHEMICAL BANK, NEW YORK, NY
Assigned to currency processing group, overseeing portfolio in excess of $3 billion. Challenged to eliminate departmental losses stemming from excess costs and process inefficiencies. Documented work procedures for every job. Initiated cross training and employee development. Demonstrated strong interpersonal skills; worked with all levels of staff to understand processes and provide leadership, recognition and motivation.

Notable Accomplishments:

• Turned results from $300K loss to $50K loss in first year.

• Performed complete audit of internal processes diagramming all business workflows. Eliminated redundant positions and outsourced specialty functions. Instituted part-time college student program allowing move from 2-shift to 3-shift operation while reducing costs and FTEs. Slashed turnaround time from seven days to one.

• Creatively reduced currency processing time by eliminating physical verification of $1/$5 bundles based on realization that small adjustments were less costly than time incurred to verify.

• Conceptualized and implemented creative and compelling marketing program that increased revenues by 20%.

EDUCATION

Harvard University, BS in Economics

BOARDS & MEMBERSHIPS (partial listing)

Board of Trustees, City University of New York, Chair Faculty Staff Administration Committee
Board of Directors, Richmond County Savings Bank Foundation
Board of Directors, Staten Island Community Televisions, Former President
Former President, NAACP Staten Island, Increased membership 300% in one year
Former Board Member, Society for Seamen's Children
Former Board Member and Finance Committee Chair, Christ United Methodist Church
Board of Directors, State Island University Hospital
Former Member, Staten Island YMCA Committee on Management

HONORS & AWARDS (Recipient of more than 100 honors and awards - partial listing)