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FINANCIAL FRED
555 Your Street, Amityville,
NY 11739, (555) 555-5555,
yourisp@isp.com
FINANCIAL SERVICES
Credit & Collection /
Customer Care Management
Broadly experienced in financial services and customer care
management across banking, insurance, healthcare and
telecommunications industries. Knowledgeable, analytical, and
personable with excellent problem solving skills and strengths
in areas of credit & collection, financial planning & reporting,
and risk management. Proven ability to drive business growth and
improve workflow efficiencies while maintaining the highest
standards in customer service and adherence to regulatory
guidelines. Proficient in the use of collection and database
systems.
PROFESSIONAL EXPERIENCE
Collection Agent, ABC
Worldly Wireless, Yonkers, NY, 6/01 - present
Field Marketing
Representative, Complete Healthplan, Bronx, NY, 2/01 -
5/01
Collection/Customer Service Agent, Computer
Warehouse, Port Washington, NY, 9/00 - 1/01
Collection Agent,
Citibank, New York, NY, 9/97 - 8/00
Collection Agent,
Financial Services, Patchogue, NY, 8/95 - 1/96
Telemarketing Representative,
Simon & Simon, New York, NY, 10/89 - 9/90
Account Representative,
Aetna Life, West Islip, NY, 10/88 - 7/89
Financial (Database)
Programmer, EAB Bank, New York, NY, 6/87 - 10/88
CREDIT & COLLECTION / FINANCIAL SERVICES & REPORTING
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Handling a high influx of in-bound
calls pertaining to the reconciliation and collection of
delinquent accounts, either directly or through appropriate
channels including Payment Inquiry and Reconciliation &
Control units.
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Preventing impending loss and
increasing profitability through negotiation and enforcement
of scheduled collection campaigns, consistently achieving a
70% recovery rate of billing cycle.
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Compiling and analyzing data for
monthly management Loan Loss Reports to measure portfolio
performance.
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Managing the acquisition of
revenue/expense data for monthly Product Profitability,
Financial Review, Flash Variance, and Product Analysis
Reports.
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Ranked within the top 10% of First
Card Services' agents assigned to 30-day collection
activity.
CUSTOMER SERVICE / SALES
MANAGEMENT
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Structuring an efficient call back
strategy to drive productivity levels and build strong
customer relations.
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Selling personal insurance
products/healthcare plans utilizing consultative sales and
risk management approach.
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Processing inter-departmental
correspondence to expedite the resolution of
cardholder-related matters.
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Maintaining the hierarchical
structure and security of network databases to ensure the
integrity of financial data.
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Assisting registered representatives
in establishing new business leads nationwide.
EDUCATION
State
University, Any Town, NY
B.S. in Marketing, 1992
A.A.S. in Business
Administration, 1981
MILITARY BACKGROUND
Fleet Technician,
United States Army, Nationwide Bases, 1988 - 1992
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