Customer Service Representative Resume Sample

Customer Service Representative Resume Sample Sample provided by Best Resumes of New York

CRYSTAL NEWMAN 555 Your Street, Any Town, NY 55555, (555) 555-5555, anyisp@isp.com Customer Service Representative ... Bring twelve years of office/customer support experience working within high-volume call center environments. ...Maintain demonstrated research, analysis, and database management proficiencies. ...Excellent communicator with strong time-management and customer needs assessment skills. ...Exercise independent judgment, decision-making, and problem solving abilities. PROFESSIONAL EXPERIENCE REAL TIME DATA CORP., (RTD) Network Systems Controller, Valley Stream, NY, 2000 - present Track, capture, and maintain critical, time-sensitive financial instruments and indices across: multiple databases (Integrated Data Network and Integrated Paginated System) for all North American Exchanges including equities, commodities, futures, and options reflected on Reuters' proprietary ticker, a worldwide-leading source of news and financial information. Assist RTD Help Desk in providing customers with real-time and historical market data, and liaise with Financial Exchange representatives throughout the U.S. and Canada to obtain and communicate up-to-the-minute market changes (corporate mergers, acquisitions, splits) directly impacting the global economy. HORIZON CREDIT, INC., Smithtown, NY, 1992 - 2000 Credit Investigation Coordinator (1996 - 2000) Worked collaboratively within a team-oriented call center to track, monitor, and review over 5,000 monthly Personal Credit Check Requests for the purpose of identifying and marking potentially delinquent accounts. Conducted more than 300 personal and commercial credit checks per month for major accounts that partially included EBA Realty, U.S. Credit Union, and First Home Loans. Researched and analyzed financial histories, verified employment backgrounds, and conducted telephone-based applicant interviews to obtain information and advise on resolving credit report discrepancies. Consistently met the department's monthly budget quota, achieving an 80% success rate. Pre-Collections Analyst (1992 - 1996) Processed pre-collections notices and contacted debtors directly by telephone utilizing an in-house national directory assistance system, significantly reducing at-risk accounts from entering into collections. Utilized and trained employees on a newly implemented system, Mortgage Reporter, to research retrieve, and update timely account status, generate and merge credit reports (TRW, TransUnion, Equifax), and ensure the deletion of duplicate lines of credit. Served as point contact and liaison between loan applicants, debtors, and Collections/Legal departments to provide current information on account status, and to ensure favorable outcome resolutions. EDUCATION Bachelor of Arts, Human Relations, 1998 STATE COLLEGE, Any Town, NY

Customer Service Representative Resume Sample
Sample provided by Best Resumes of New York

CRYSTAL NEWMAN
555 Your Street, Any Town, NY 55555, (555) 555-5555, anyisp@isp.com

Customer Service Representative

... Bring twelve years of office/customer support experience working within high-volume call center environments.
...Maintain demonstrated research, analysis, and database management proficiencies.
...Excellent communicator with strong time-management and customer needs assessment skills.
...Exercise independent judgment, decision-making, and problem solving abilities.

PROFESSIONAL EXPERIENCE

REAL TIME DATA CORP., (RTD) Network Systems Controller, Valley Stream, NY, 2000 - present

Track, capture, and maintain critical, time-sensitive financial instruments and indices across:
multiple databases (Integrated Data Network and Integrated Paginated System) for all North American Exchanges including equities, commodities, futures, and options reflected on Reuters' proprietary ticker, a worldwide-leading source of news and financial information.
Assist RTD Help Desk in providing customers with real-time and historical market data, and liaise with Financial Exchange representatives throughout the U.S. and Canada to obtain and communicate up-to-the-minute market changes (corporate mergers, acquisitions, splits) directly impacting the global economy.

HORIZON CREDIT, INC., Smithtown, NY, 1992 - 2000

Credit Investigation Coordinator (1996 - 2000)

Worked collaboratively within a team-oriented call center to track, monitor, and review over 5,000 monthly Personal Credit Check Requests for the purpose of identifying and marking potentially delinquent accounts.
Conducted more than 300 personal and commercial credit checks per month for major accounts that partially included EBA Realty, U.S. Credit Union, and First Home Loans.
Researched and analyzed financial histories, verified employment backgrounds, and conducted telephone-based applicant interviews to obtain information and advise on resolving credit report discrepancies.
Consistently met the department's monthly budget quota, achieving an 80% success rate.

Pre-Collections Analyst (1992 - 1996)

Processed pre-collections notices and contacted debtors directly by telephone utilizing an in-house national directory assistance system, significantly reducing at-risk accounts from entering into collections.
Utilized and trained employees on a newly implemented system, Mortgage Reporter, to research retrieve, and update timely account status, generate and merge credit reports (TRW, TransUnion, Equifax), and ensure the deletion of duplicate lines of credit.
Served as point contact and liaison between loan applicants, debtors, and Collections/Legal departments to provide current information on account status, and to ensure favorable outcome resolutions.

EDUCATION

Bachelor of Arts, Human Relations, 1998
STATE COLLEGE, Any Town, NY