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CRYSTAL NEWMAN
555 Your Street, Any Town, NY
55555, (555) 555-5555,
anyisp@isp.com
Customer Service Representative
... Bring twelve years of
office/customer support experience working within high-volume
call center environments.
...Maintain demonstrated research,
analysis, and database management proficiencies.
...Excellent communicator with strong
time-management and customer needs assessment skills.
...Exercise independent judgment,
decision-making, and problem solving abilities.
PROFESSIONAL EXPERIENCE
REAL TIME DATA CORP., (RTD) Network Systems Controller,
Valley Stream, NY, 2000 - present
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Track,
capture, and maintain critical, time-sensitive financial
instruments and indices across:
multiple databases (Integrated
Data Network and Integrated Paginated System) for all North
American Exchanges including equities, commodities, futures,
and options reflected on Reuters' proprietary ticker, a
worldwide-leading source of news and financial information.
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Assist RTD Help Desk in providing
customers with real-time and historical market data, and
liaise with Financial Exchange representatives throughout
the U.S. and Canada to obtain and communicate
up-to-the-minute market changes (corporate mergers,
acquisitions, splits) directly impacting the global economy.
HORIZON CREDIT, INC., Smithtown,
NY, 1992 - 2000
Credit Investigation Coordinator
(1996 - 2000)
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Worked collaboratively within a
team-oriented call center to track, monitor, and review over
5,000 monthly Personal Credit Check Requests for the purpose
of identifying and marking potentially delinquent accounts.
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Conducted more than 300 personal and
commercial credit checks per month for major accounts that
partially included EBA Realty, U.S. Credit Union, and First
Home Loans.
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Researched and analyzed financial
histories, verified employment backgrounds, and conducted
telephone-based applicant interviews to obtain information
and advise on resolving credit report discrepancies.
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Consistently met the department's
monthly budget quota, achieving an 80% success rate.
Pre-Collections Analyst (1992 -
1996)
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Processed pre-collections notices and
contacted debtors directly by telephone utilizing an
in-house national directory assistance system, significantly
reducing at-risk accounts from entering into collections.
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Utilized and trained employees on a
newly implemented system, Mortgage Reporter, to research
retrieve, and update timely account status, generate and
merge credit reports (TRW, TransUnion, Equifax), and ensure
the deletion of duplicate lines of credit.
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Served as point contact and liaison
between loan applicants, debtors, and Collections/Legal
departments to provide current information on account
status, and to ensure favorable outcome resolutions.
EDUCATION
Bachelor of Arts, Human Relations, 1998
STATE COLLEGE, Any Town, NY
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