123 Elm Street, Miami, FL
33183, Phone: (305) 555-5555, E-Mail:
Technically sophisticated information technology specialist with
solid experience supporting software/hardware systems and
performing equipment upgrades under adverse conditions.
ABC COMPUTER SERVICES,
Miami, FL, 20xx - 20xx
Desktop Support Technician
installation, server maintenance, trouble resolution, root cause
analysis, and SLA maintenance for a large, enterprise-wide
LAN/WAN environment. Traveled to multiple Chubb branches to
deliver training to new technicians. Coordinated and oversaw IT
projects for ACS Desktop Group and Chubb. Acted as escalation
point for CompuCom sub-contractors. Maintained iMacs, disaster
recovery, Smart Hands server, and telecommunications equipment.
Troubleshot and diagnosed technical issues, network security,
and backup/restore initiatives. Supported all standard,
corporate, Chubb-developed mainframe, and Web-based
applications. Managed, set up, and provided technology training
for remote users.
Performed network administration
functions, set up network user accounts/permissions, reset
passwords, and administered group policies via DRA and
Installed, configured, maintained,
and supported all servers within the network.
Provided desktop support for
over 300 users in Chubb's Eastern Claims Service Center
Optimized performance by conducting analysis
and fine tuning of Chubb's LAN.
Managed national refresh project for
over 10,000 devices for clients in over 20 locations.
Served as Technical Team Lead for 20 technicians located in
15 cities across the country.
Delivered printing solutions and
peripherals, e.g., scanners/copiers, digital senders, and
COMPUTER SERVICES, Miami, FL, 20xx - 20xx
Desktop Support Technician
on-site enhancement, upgrade, and support services to contracted
small business clients for business-critical workstation and
network systems. Collaborated with clients to plan
infrastructure expansion and upgrades based on business goals
and assessment of existing technologies. Built PCs, installed
and configured operating systems and application software, and
recommended antivirus and security procedures and tools.
Performed periodic backups as part of the client's business
continuity strategy. Trained users in equipment and application
Concentration in Computer Science, ABC UNIVERSITY, Miami, FL
Project Management Professional (PMP) / Project Management
PMP Boot Camp - Refresher in
AS/400, MS Windows NT/9x/2000/XP/2003 Server & Workstation,
Novell 3.1 to 4.1, UNIX
ATG Portal platform, MS Exchange, MS Office Suite, MS SharePoint
Oracle 8.17, SQL
Languages: ASP, COBOL,
Assembly, GW-BASIC, HTML, MS .NET, JAVA, SQL 6.5 to 2000, Turbo
Pascal, VAX Pascal
Sonet, T1-OC12, VoIP, wireless
Bay network hubs, Cisco routers, hubs, & switches, Cisco
IGX, Racal hubs, IBM-based PCs