WALTER PAYTON
10417 Gloucester Lane, Cheltenham, CA 99623
Home: 866.990.8821 ▪ getintouch@resumeprofessors.com

FINANCE OPERATIONS / SENIOR EXECUTIVE

EXECUTIVE SUMMARY

Expert in: Process Analysis & Reengineering ~ Finance & Accounting ~ Technology Solutions

Versatile, high-energy executive who leads companies through change and challenge to profitable growth. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with an extensive background in finance complimented by diverse talents in technology, project management and leadership. Outstanding strategist who is able to deliver record breaking enhancements in highly competitive business markets. Skilled in negotiating partnerships and alliances with a keen ability to forecast industry trends and capture opportunities.

CORE COMPETENCIES

Financial Reporting ~ Business Planning & Development ~ Change Management
Budget Planning ~ P&L Management Analysis & Critical Problem Solving ~ Regulatory Compliance Quality Customer Service ~ Strategic Planning Project Management ~ Team Development & Leadership Productivity & Performance Improvement Quality Improvement ~ Contract Negotiations
Organization & Communication ~ Tactical Planning

 PROFESSIONAL EXPERIENCE

KAISER PERMANENTE, Rockville, MD ,1997 - 2010
HMO serving Maryland, DC and Virginia with $1.2B in sales, 470K members and 5K employees.

Director of Membership Administration, 2001-2010

Progressive record of positions with increasing responsibility, culminating as Director of Membership Administration, leading the strategic and operational maintenance of more than 3K employer groups health insurance contracts and eligibility records of 470K members. Directed a $5M budget and 70 staff members and fully responsible for billing and collection efforts for more than $1B in insurance premiums. Consistently evaluated and redefined staff roles, cultivated Labor and Management partnership team, recommended technology improvement strategies to senior leaders and collaborated with Member Services and Account Management to enhance customer facing interaction. Developed and controlled $5M Finance departmental budget and administered and managed full scope of accounting activities, including cash flow, reporting, internal controls and change initiatives. Facilitated major technology projects and approved business requirements for solutions targeted to business objectives and system enhancement requests. Ensured performance accuracy of changes, managed system integrity tied to user access and terminations as Business Application owner of major insurance system. Managed business and technical project life cycles from inception through delivery while meeting all time and budget constraints. Attained maximum Return on Investment (ROI) based on business case criteria by effectively partnering with project teams.

Key Achievements

• Recognized for success in developing systems, processes and cross-functional collaboration significantly streamlining corporate operations.

• Successfully restructured department in response to severe operating deficiencies across external departments, including high customer complaint rates from billing errors and inadequate service.

• Saved organization hundreds of thousands of dollars in labor savings as a result of innovative technology and process improvement initiatives.

• Reduced revenue outstanding from 11 days to 5 days; drastically reduced complaint volume in concert with streamlining workflow process by transitioning from manual to automated system.

• Drove 85% electronic enrollment increase by enhancing existing enrollment system.

• Ensured accuracy of all deliverables to achieve audit compliance and successfully maintained operations in accordance with established Sarbanes Oxley (SOX) requirements through periodic review of internal control processes and implementing changes where appropriate.