338 Shore Drive, Seattle, Washington 98101
A Client-focused Internet systems engineer sales role requiring
professional and technological experience gained from employment
with two software companies, including extensive project
management experience. Microsoft Certified Professional
specialized in NT operating systems.
SQL Server 7, Crystal Reports, Rational ClearQuest,
Microsoft Office 2000
Windows 95/98/2000, NT 4.0, Basic UNIX
SQL, Visual Basic
TECHNICAL SUPPORT & CONSULTING ENGINEER, TJM,
Seattle, Washington, 2000-2001
Managed technical aspects of customer
relations; coordinated with departmental heads to maximize
adoption success at customer site.
Functioned as point person for the
company's largest customer, accounting for 30% of revenue.
Initiated three core features added to
product; selected as primary software install / upgrade
specialist for more than 35% of client base.
Integrated customer feedback to assist
with long-term product development strategy.
PROFESSIONAL SERVICES CONSULTANT,
TechSoft, Seattle, Washington, 1998-2000
Customized and implemented software
solutions for clients in higher education.
Reviewed and designed functional product
specifications enabling product to be Euro-compliant.
Added functionality and enhanced
report-writing features for TechSoft internal customers by
writing, modifying, and testing SQL/SQR programs.
FINANCIAL SERVICES INTERN, Central
Intelligence Agency, Langley, Virginia, 1997
Evaluated online data and reports for
accuracy and integrity of accounting data; drafted business
correspondence for senior management.
Selected as compensated intern from
nationwide pool and offered position on graduation; earned a
top-secret security clearance.
B.A., Washington State College, Seattle,