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WorkBloom would like to thank the professional resume writers that have contributed resume samples.
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| IT Support Engineer Resume Example |
Sample provided by
Top Margin
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Below is the text version of an
IT support engineer resume sample. To view the image of this resume sample with proper
formatting, see
IT Support Engineer Resume Template.
This resume sample can be useful for job
seekers applying to the following jobs,
industries and sectors:
- IT Support
Engineer, Microsoft Certified Professional, IT Support
Technician, Team Leader
- IT, Information Technology
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Seweryn Onterby 14 Thomson Street, Tewksbury, MA 01876
Email: seweryn@hotmail.com
Cell: (978) 694-6255, Telephone: (978) 665-9876
IT SUPPORT ENGINEER ~ ESCALATED IT SUPPORT SPECIALIST Microsoft Certified Professional
Experienced IT support specialist and team
leader, expert in reversing inefficiencies, elevating team
accountability, and instituting formal processes that ensure
on-demand services to customers flow effectively across a help
desk and IT support operation. Acknowledged for capacity to
unite teams in a spirit of consensus, build internal and
external relationships, and establish the ground-rules for
optimum performances. Leadership has been cited for improving
team morale, rapidly resolving customer-support errors, and
spearheading the type of solutions crucial for maintaining
quality, mitigating risk and sustaining business reputations.
Reputed for exercising initiative, accepting challenges and
analyzing alternatives to overcome obstacles.
Value Offered
- System Analysis
- Windows XP, 2000, Server 2003, Vista Installations/ Configurations
- System Performance
Optimization
- Data Backups
- Productivity Improvements
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- IT Support (2nd/3rd Tier)
- Resource Allocations
- Network Troubleshooting,
Maintenance,
Configurations, Safety and Quality Procedures
- Software Support
- Server Design/Solutions
- Process Reengineering
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- Hardware Troubleshooting
and Repairs
- System Security
- Team Training and Performance Evaluations
- User Guides/Documentation
- Enterprise Technologies
- Risk Mitigation
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Certifications, Training, Education
Benchmarks and Milestones
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Drove 66% gain in technician productivity
for completing repairs, via a directive for sales
representatives to seek information through formal channels
and reduce ad hoc requests.
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Delivered 20% increase in new system
building through reorganized work areas.
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Committed to provide customers with
48-hour support turnaround for issues experienced in the
first month of delivery.
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Employment Narrative
CENTER COM SUNSHINE, 9/2005-Present
IT Support Technician (2nd/3rd Tier Support)/Team Leader
Gained distinction as a troubleshooter
of merit, handling escalated customer support requests that
eluded first tier support operators. Quickly mastered the
challenges of a service and technical support role despite no
previous experience. Within 12 months won promotion to team
leadership role.
Secured reputation for rapid,
workable solutions and strategic thinking that overcame a
diversity of issues experienced by users of desktop computers,
notebooks, Windows platforms, LANS, and servers.
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Best Practice Modeling:
Transformed a chaotic work environment struggling to
maintain workflows and deadlines into a model of best
practice. From lack of bench space and documentation and
insufficient workspace for three computer technicians, the
department now boasts full documentations and record
keeping, formal reports, and clear workspaces capable of
accommodating up to six technicians.
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Productivity Improvements:
Drove 66% gain in technician productivity for completing
repairs and a 20% increase in new system building through
reorganized work areas and a directive for sales
representatives to seek information through proper channels.
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Process Reengineering:
Revamped repair request forms to assist technicians in
better analyzing and diagnosing repair options. New forms
allow technicians to review past repair works and detail
examples of problems experienced for replicating issues and
sourcing solutions.
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Quality Assurance: Vastly
reduced the number of return items and volumes of technical
support complaints following rollout of a new quality
procedure. Today each system is tested three times to ensure
hard drives, memory and burning within Windows is completed
prior distribution.
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Deadline Compliance:
Presided over the mass production of pre-built branded
systems personalized with customer's choice of five
operating systems. Consistently achieved weekly deadlines
for producing computers and providing post-purchase
customers education.
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Enriched Communications:
Steered communication strategy designed to improve
interdepartmental miscommunications. Meetings provided the
necessary dialogue between technical, sales and warranty
departments to resolve long-term issues.
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Mentorship and Training:
Improved the knowledge base of all technical support staff,
by reinforcing the importance of end-of-day meetings to
brainstorm solutions or seek information on complex issues.
Monitor performances daily to ensure compliance with
procedures.
Prior Engagements
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YOUNG SANG, Footscray (12/2003-11/2004).
Forklift Driver/Stock Picker
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ACTION JAMES GROUP, Altona
(1/2003-11/2003). Stock Picker
Technology Snapshot
Microsoft Operating Systems 2000, Server 2003,
XP, Vista, Software Development: C/C++, Java, Hardware Devices
and Drivers, Network Protocols and Services, Drive Mapping and
Permission, Setting, Cisco Routed and Switched Networks
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For almost 20 years, Gayle has
been transforming the careers of thousands and setting resume
writing trends that have impacted the way employers think. The
first professional in Australia to achieve the Certified
Professional Resume Writer credential, Gayle set the pace for
her peers, cementing her level of proficiency to be the first
Master Resume Writer, Certified Expert Resume Writer, Master
Career Director, Credentialed Career Manager, and Career Web
Portfolio Practitioner in Australia. |
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