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RICHARD HARRIS
6900 Potter Drive Reston, Virginia 20121
Res
555.555.5555, Cell 444.444.4444,
richard@yahoo.com
TELECOMMUNICATIONS
OPERATIONS MANAGER ~ PROJECT MANAGER ~ SALES ENGINEER ~ SALES
Accomplished Telecommunications Professional practiced in all
aspects of sales, design, installation, and support of voice and
data transmission and PBX switching technologies. Expert in
collaborating with customer business leaders to identify
requirements and designing and presenting solutions with a
compelling ROI. Practiced on configuration design, pricing,
troubleshooting, maintenance and support management.
Have
installed over 55 Northern Telecom systems and performed
numerous system upgrades. Strong project management and
supervisory skills, able to oversee activities of large groups
of contractors and deliver quality results on time. Superior
training abilities, authored the standard operating procedures
for telephone installations and led all in-house and field
training efforts. As Sales Engineer was instrumental in helping
office achieve #1 rank for 3 years. A self-starter, abler to
work independently or as a valued team member.
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT 2001-PRESENT
Managed numerous engagements providing engineering and technical
engineering support for the Nortel Networks product line.
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For Nortel, hired to train approximately
100 Verizon Sales Engineers in 8 cities on how to use
Nortel's Configurator tool.
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Selected for membership on Nortel's DAC
(Distributor Alliance Council) to gather feedback on Nortel
products and communicate to internal development and support
leaders.
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For Verizon, engaged for 14 months to
support field sales force in providing engineering and
system designs including pricing and configuration/labor
estimates.
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For Dyncorp, consulted for 1 year for
system design and upgrading of 32 FAA sites across the U.S.
all upgraded to new platforms and current software with
multiple applications.
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Subcontracted with consulting firm to
provide Dyncorp with engineering support on the VTS/FAA
contract, performing engineering for 32 FAA/VTS job sites.
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Priced and engineered 30+ upgrades on a
variety of Nortel PBX Switching system including all 61C and
81C platforms with multiple applications including Meridian
Mail, Call Pilot, OTM, MIRAN and Symposium CCS product
lines.
VERIZON/GTE CORPORATION 1981-2001
DISTRICT SALES ENGINEER 1994-2001
Supported all sales people in 5 offices
throughout 5 states. Met with customer CEO, CFO,
Telecommunications, Operations, and Call Center executives to
review business requirements. Prepared and presented proposals
outlining options and detailing customer ROI. Developed
innovative solutions to gain competitive edge and win business.
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Consistently met/exceeded revenue goals
achieving as much as 122% of sales quota.
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Helped earn rank as #1 office in U.S. for
3 years based on sales and customer satisfaction.
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Consistently and significantly exceeded
company standards for customer satisfaction.
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Performed customer site surveys
leveraging interpersonal and technical skills to establish
trust and credibility with customer technical staff.
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