|
JESSE KENDALL
123 Elm Street, Miami, FL 33183, (305) 555-5555,
jkendall@notmail.com
Record of success in event planning, tourism, and
travel services
SUMMARY OF QUALIFICATIONS
Expertise in all aspects of hospitality, tourism, travel, and
catering for corporate, leisure, and group clients. Adept at
producing events and specialty travel programs. Outstanding
communication and facilitation skills. Experience coordinating
celebrity and high-profile events. Conscientious, organized, and
articulate.
CORE COMPETENCIES
Strategic & Logistical Planning
Client & Vendor
Relations
Billing & Reconciliation |
Event Planning
Budgeting & Cost Control
Process
Improvement |
Hospitality & Travel Management
Marketing & Promotions
VIP & Celebrity Support
|
PROFESSIONAL EXPERIENCE
ABC TRAVEL, INC., Miami, FL
"North
America's Leading Travel Agency of the Year 20xx" with offices
nationwide. Specialized in collegiate travel for athletic teams,
sports fans, students, faculty, and staff. Anthony Travel is the
leader in sports and university travel management.
Travel Consultant (20xx - 20xx)
Supported clients via phone and e-mail. Booked airfare, bus,
cars, and hotels. Processed exchanges and refunds for airline
tickets. Assisted with international travel issues, including
passports, visas, and currency. Arranged international travel
for student groups. Issued International Student Identification
Cards. Led new agent training.
-
Recruited, scheduled, and supervised
student workers.
-
Selected to act as the primary customer
contact for the student travel program.
EARLY EXPERIENCE
Determined customer needs and provided
world-class service to corporate, leisure, and group travel
customers. Interacted with clients via phone and e-mail. Booked
airfare, cars, and hotels. Aided clients with matters regarding
passports and visas. Processed exchanges and refunds for airline
tickets. Developed knowledge and experience in all areas of
operations for full-service travel agencies.
BCD TRAVEL SOLUTIONS, Miami,
FL
Domestic Travel Consultant
(20xx - 20xx)
CDE TRAVEL CORP., Miami, FL
Corporate/Executive Travel Consultant
(20xx - 20xx)
-
Planned and conducted formal training for
newly hired and seasoned agents.
-
Selected to assist VIPs and executives at
a top customer, Bank One.
-
Ensured outstanding service to customers
by monitoring agent phone activities and analyzing daily
statistics.
DEF TRAVEL RESOURCES,
Miami, FL
Corporate Travel Agent
(20xx - 20xx)
-
Surpassed all sales expectations, winning
awards, which included "20xx Top Corporate Sales Agent of
the Year," "20xx Top Hotel Sales," and "20xx Top Northwest
Sales."
-
Delivered outstanding customer
service and supported co-workers. Recognized with the "20xx
Team Player Award" and the "20xx Image Award."
EDUCATION
XYZ ASSOCIATED SCHOOLS, INC.,
Miami, FL
Certificate: Travel &
Tourism
|
